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ISG FAQ - CEE ISG Operations
What is ISG? (scope of services)
Consulting with ISG prior to hardware purchases
What is a PR and how do I submit one?
How can I find out the status of my PR?
Where are general computers available and what are their use?
Where can I access wireless network in CEE?
The following services are provided to CEE Faculty and Staff:
Technical assistance and consultation
All computer related problems and repairs that may require contact with an outside source
Server Administration
Email administration
Web page creation
User account creation and maintenance
CEE computer lab and facilities in Mason and SEB
Software installation on all CEE computers
Network administration for CEE
Technical Assistance and consultation
ISG handles setup and configuration of all new computers for CEE. Before ordering new computers or peripherals please consult with an ISG representative to insure that the equipment you want to order will work with your existing equipment.
All computer related problems and repairs that require contact with an outside source.
ISG is responsible for dealing with all warranty and repair work for computers and computer peripherals for CEE. If there is a need to contact a vendor or supplier of equipment that contact needs to go through ISG. We maintain records of all computers in CEE and it’s our job to deal with vendors for any computer or computer peripheral problem that may arise.
Server administration
ISG is responsible for all computer server administration for CEE.
Email Administration
ISG is responsible for setting up and maintaining all CEE email accounts. An email account addressed to both [firstname.lastname]@ce.gatech.edu and [GTAccount]@ce.gatech.edu is created for every faculty/staff member of CEE.
Web Page creation
ISG is responsible for the main CEE website. ISG is also available for consultation and assistance in creating web pages for other areas of CEE.
User account creation and maintenance
Every faculty/staff member of CEE has a server account to store data/web pages. This account name is the same as their GT Account.
CEE computer lab and facilities in Mason and SEB
ISG maintains the CEE computer labs in both Mason (297) and SEB (102 and 121).
Software installation on all CEE computers
ISG is responsible for installing software on all CEE computers. Users should not install software on their PCs. If software needs to be installed please fill out a helpdesk request asking to have software installed.
Network administration for CEE
ISG is responsible for all network connections, IP assigning, and computer network configurations for CEE. If you have a network problem please fill out a helpdesk request.
For consistency in hardware as well as making sure that different pieces of hardware will work together, before hardware is actually ordered please check with ISG to make sure there will be no conflicts.
ISG tries very hard to keep up with the latest technology and hardware configurations. Consulting with them allows both ISG and you to know exactly what it is you are getting, whether it will work with your other existing hardware items and in some cases ISG may be able to make recommendations that will reduce or eliminate problems in the future.
By contacting ISG about hardware purchases, it allows ISG to know who the hardware goes to, so it can be tagged, setup, and if it's a new computer, a time can be scheduled to be hooked up to the network.
NOTE: All Laptops MUST be tagged before they can leave campus.
A PR is a Problem Report. This is the method ISG uses to track problems within CEE. When a PR is submitted it goes directly to ISG where it will get assigned to the appropriate technician
How to submit a PR
To submit a PR go to the ISG Helpdesk and click on Submit a new PR.
It will take you to a short form where you fill out the following:
- Select your name from the drop down menu
- Enter a short synopsis of the problem
- Enter a detailed description of the problem: be sure to include your office location (building and room number) in the PR so the technician will know where to go to fix the problem.
- Select Location from the drop down menu
- Select a problem type
- click on Submit
When you submit a PR an email with a PR # assigned to it (example: PR 2003040108) will be sent to the name selected in the first drop down. You can use that PR number to track your request in the future. This way there will not be a need to re-submit the same problem. Just refer to the PR # that was assigned to the problem in any future email with ISG.
If you have submitted a PR to ISG and want to find out the status you can go to the link below and fill out the form. You will need to know the following information:
- The last name of the person that submitted the Problem Report (PR).
- The PR #
Enter this information in the form and it will give you the latest information about this PR.
Link to more information: Coming Soon
ISG keeps an inventory of all CEE computers including location of the computer. Before a computer gets moved ISG is to be notified and will move the computer for you. If a student is requesting to have their PC moved, they must first get Faculty approval.
To submit a PR for moving computer click here. When filling out the PR be sure to include the current location of the computer to be moved, the location it is to be moved to, any contact information that ISG will need and a time and place for when the move will occur. Also include any special instructions that might be needed for this move.
(example: I will NOT need the printer moved, or I WILL need the printer moved).
Printing is available from the computers in all labs. The printers are to be used for limited printing of user files. Each user is limited to 250 page credits each semester that they are registered in a CEE class or as a CEE student. If you wish to have your quota increased, you can complete the Paper Request Form and purchase additional page credits at $0.05 per page.
CEE computer lab information can be found at the link below:
Link to more information: Coming Soon
There is wireless network access on all floors of the Mason, SEB and ES&T buildings.
All wireless access is operated and maintained by OIT
Below is a link to ALL OIT WIRELESS FAQ's
Link to more information: http://faq.oit.gatech.edu/networking/wireless-wired-lawn
