FAQ
Login User id/Passwords
- How do I change my GT account password?
The GT account (also known as your prism account or acme account) is maintained by OIT. You can click on the link below to change your GT account password.
Link to more information: https://passport.gatech.edu/
- How do I change my Mason Domain password and what does it affect?
If you are logged into the Mason domain on your PC changing you password takes only a few steps.
(If you do not login to the Mason Domain to access your computer, you will have to stop by the ISG office - SEB 319.)- While logged in press CTL+ALT+DEL (control alt delete all at the same time)
- You will see a Windows Security box with the following options
- Lock computer
- Change password
- Log off
- Task Manager
- Shut down
- Cancel
Click on Change password. You will be asked to enter
Old password
New password
Confirm new password
Enter these items and click on OK
Changing this password will effect the following:
Password to the Mason Domain
What it does not effect:
CEE Email
CEE Server accounts
Local PC password
Prism password
Course Web Pages- How do I forward my GT Spectrum email to my CEE Account?
To have your Spectrum email forwarded to your CEE account follow these steps:
1) Go to the link below and enter your your GT Account login and password.
2) Click on Forward Mail.
3) In the box on the bottom of the screen, enter your CEE email address
4) Click on Save Changes.
Link to more information: https://www.mail.gatech.edu/cgi-bin/tools/websieve/websieve.pl- What are the password requirements?
To ensure the security of our computer systems and networks minimium requirements for passwords should be maintained.
Choose a password with the following guidelines:
* Do not choose a word that can be found in the dictionary, a combination of words from the dictionary, or a common phrase
* Your new password must be 7 to 23 characters long
* Your new password must have at least one character that is non-alphabetic: a number or punctuation mark
* Your new password cannot be your username or your computer name
* Your password must be changed every 90 days - and you cannot reuse recent passwords
Link to more information: https://passport.gatech.edu
- Where can I get my CEEPCLAB password reset?
CEEPCLAB ACCOUNTS ARE NO LONGER USED.
CEEINFO/Webmail
- CEEINFO - What is it?
CEEINFO is the central web interface to access most aspects of your CEE accounts. From this web interface you can perform the following:
* Access your CEE Email with Spell Checking
* Perform GT Campus Directory Address Book lookups
* Setup your Email Vacation and Forwarding
* Access your CEE File Share securely
* Use the Note List and Task Manager
* View Weather, Stocks, News, Comics
The following is a description of the items in the left pane:
My Home
The main login screen providing a summary for the various services provided by CEEINFO.
Mail
Access to all of your email functions - reading and composing messages, setting or removing vacation messages, address books, etc.
File Manager
Secure access to your files on the file server depot.
Helpdesk
Access to the ISG Helpdesk system
News & Weather
Allows you to view news and weather from a wide range of sources.
Bookmarks
Create Internet Bookmarks here to allows access to them from any internet connected computer in the world.
Notes
Keep track of notes in this handy, highly available notepad.
Tasks
Keep track of pending tasks in this handy, highly available task list.
Comics
View your favorite comics, updated daily.
Secure Shell
Access the mail server via a secure shell interface.
Network Info
View the status of CEE servers and a variety of other network related informational tools.
Development
A testing area for features to potentially be added in the future - this is an "AS IS, No Warranty" area.
Logout
Completely logs you out from the CEEINFO website
Link to more information: https://ceeinfo.cee.gatech.edu- How can I save a copy of all of my sent mail?
To have a copy of all your sent email messages saved in a folder named sent-mail follow these steps:
1) Login to CEEINFO
2) Click on Mail in the left pane
3) Click on Options in the top pane
4) Choose Personal Information
5) Click on Edit your Identities
6) Check the box named Save sent mail and choose the appropriate folder from the drop down (ie, sent-mail).
7) Click Change to save your changes.- How do I change my From line and Signature?
To change your name listed in the From line on emails you send and to modify your signature:
1) Login to CEEINFO
2) Click on Mail in the left pane
3) Click on Options in the top pane
4) Choose Personal Information
5) Click on Edit your Identities
6) Fill in the appropriate boxes and click on Save
Link to more information: https://ceeinfo.cee.gatech.edu- How do I change the appearance of My Home?
To change the layout and/or items displayed in the My Home page:
1) Login to CEEINFO
2) Click on My Home in the left pane
3) Click on Layout in the top pane
4) From this menu the following options are available:
* Clicking on the X will remove the item from the display
* Clicking on Edit will allow you to change the item displayed in the box
* Clicking on the small arrows will move the box
* Clicking on the large arrows will resize the box
* Selecting an item from the drop down in an unconfigured box will add the item to the box.
Link to more information: https://ceeinfo.cee.gatech.edu- How do I configure CEEINFO to automatically open my Inbox?
To configure CEEINFO to automatically open your Inbox when you login perform the following steps:
1) Login to CEEINFO
2) Click on My Home in the left pane
3) Click on Options in the top pane
4) Choose Display Options
5) Select Mail from the drop down entitled "What application should My Home display after login?"
6) Click on Save Options
Link to more information: https://ceeinfo.cee.gatech.edu- How do I create folders to sort my email?
By creating folders to store the email messages that you wish to retain you are able to organize your email messages and reduce the load on the server.
To create separate folders to sort your email follow these steps:
1) login to CEEINFO
2) click on Mail in the left hand pane
3) click on Folders in the top pane
4) choose Create Folder in the drop down box labeled "Choose Action:"
5) enter a name for the new folder in the popup box
6) click Ok
Link to more information: https://ceeinfo.cee.gatech.edu- How do I move messages to a personal mail folder?
By moving messages to personal folders you are able to organize your email messages and reduce the load on the server.
To move email messages to separate folders to sort your email follow these steps:
1) login to CEEINFO
2) click on Mail in the left hand pane
METHOD A:
A3) click on the email message to open it on the screen
A4) select the folder you wish to move the message to in the drop down box above the message with the words "The message to" in it
A5) click on Move directly to the left of this box
METHOD B:
B3) click on the box on the left hand side of the message causing a checkmark to appear in it - you may select multiple messages
B4) select the folder you wish to move the message to in the drop down box above the message with the words "Messages to" in it
A5) click on Move directly to the left of this box
Link to more information: https://ceeinfo.cee.gatech.edu- Why is my Word or Excel file not displayed properly?
The CEEINFO site has a built in viewer allowing users without MS Office to view MS Word and Excel files. This viewer is used when you click on the actual file name link.
To have MS Word or Excel open the file, click on the disk drive with a red arrow above it on the right hand side of the file name and choose "Open".
- How can I send/receive files larger than 70 MB?
- CEE has a file Upload feature that allows for the upload of files to CEE faculty/staff through a web interface.
This mechanism is intended to allow CEE faculty and staff to receive files from external users larger than the 70MB email limit
* Files larger than 250MB will be discarded
* Files containing spaces or special characters may not be accessible
* Files containing viruses will be deleted
*All uploaded files will be deleted after 7 days
Link to more information: https://www.ce.gatech.edu/fileupload.php - How do I add / remove a vacation message for my email?
You can create an email message that can be sent to people automatically when you are on vacation or away from your computer. This message is called an auto-reply or vacation message.
To create an automatic response to all email received when using CEE's Mail Server:
1) login to http:\\ceeinfo.cee.gatech.edu
2) Click on Mail in the left pane
3) Click on Vacation in the top pane
4) Follow the instructions on the screen
To stop the automatic response to received email follow the same steps above, choosing instead to Unset a vacation message
Link to more information: https://ceeinfo.cee.gatech.edu- How do I configure Outlook for remote access to CEE email?
ISG has created a pdf document with full instructions (including screen shots) on how to configure Outlook to access CEE email remotely. Please visit the link below to view/download this document.
Link to more information:
Outlook remote access (pdf)- How do I configure ThunderBird for remote access to CEE email?
ISG has created a pdf document with full instructions (including screen shots) on how to configure ThunderBird to access CEE email remotely. Please visit the link below to view/download this document.
Link to more information:
Thunderbird Remote Access (pdf)- How do I subscribe to CEE mailing lists?
Subscriptions to the CEE mailing lists can be done in two ways:
The first way is to point your web browser to: https://ceeinfo.cee.gatech.edu/mailman/listinfo/
From there you can select the lists to which you wish to subscribe.
The alternative is to send an email message to [listname-request]@mail.ce.gatech.edu with a body of "subscribe your-email-address".
Please note that many mailing lists are closed access and your request must be approved. Approval may take up to 24-48 hours.
Link to more information: https://ceeinfo.cee.gatech.edu/mailman/listinfo/- How do we protect against email spam?
Our mail server utilizes this process on all incoming emails.
Generally speaking, all incoming email is processed using a software package called SpamAssassin.
- How is email processed here at CEE?
The following actions are taken on all incoming email before the email connection is closed with the sending server - this allows the sender to know immediately if their email was not delivered
1) Attachments in the email are scanned for viruses. Any message triggering the antivirus software is rejected and the email is returned to the sender stating such. The virus definitions are updated every 30 minutes.
2) The email is processed by SpamAssassin - an open source spam detection package which utilizes a highly competent scoring system. Any email generating a level of 5 or higher is rejected and the email is returned to the sender stating such.
3) Emails containing password protected compressed files are rejected and the email is returned to the sender stating such. (This is done because such files cannot be scanned by the virus scanning software.)
4) The message is delivered to the user's mailbox.
This system has proven to be highly effective in
a) reliably stopping a majority of spam emails from being delivered to the user with an extremely low false positive rate
and
b) keeping email borne viruses and unscrupulous attachments from reaching the user.
Link to more information: https://ceeinfo.cee.gatech.edu/graph/- What types of email attachments are blocked?
Emails with attachments that have the following extensions are rejected and the email is returned to the sender stating such:
exe, com, cmd, bat, pif, scr, sct, lnk, dll, ocx, dot, pot, vbs, vbe, vb, sh, shb, shs, hta, pl, pm, hlp, chm, wsc, wsh, wsf, ade, adp, js, jse, mda, mdb, mde, mdw, msi, msp, reg, asd, cil, asx, cpl, wsz, wms, wmz, wmd, zip (when password protected)
Link to more information:- Why am I not receiving email from a specific person?
There are a couple possible causes for email to not be delivered to you from a specific person.
The first possibility to check is to ensure that the person sending the email has and is using the correct email address. Any typographical error will prevent the message from being delivered.
The next most likely problem is that there is a server between the two users that is overloaded and the e-mail is simply delayed.
There is a small chance that our spam filtering software has incorrectly identified the message as spam and halted delivery.
If all of the other options have been explored, submit a Problem Report to ISG and we can try to trace down another cause.
Note: the blocklist have been removed from our configuration and are instead used in the scoring system employed by the spam filtering software.
Link to more information:- Why am I receiving messages stating I am over my CEE Email Inbox limit?
To allow the CEE Email server to function optimally, ISG requests that your Inbox remain below 100 megabytes in size.
Keeping Inboxes below this threshold allows the server and network to process requests efficiently.
Due to the design of the IMAP protocol (the specification used by email clients), every time a user checks their email the entire Inbox file has to be downloaded and processed. Therein, multiply the number of CEE users by the potential size of their Inboxes and the networking infrastructure becomes consumed rapidly.
For comparison, OIT limits the campus email solution to 100 megabytes total (Inbox + personal mail folders). CEE limits the Inbox to 100 megabytes and allows personal mail folders to exist beyond this limitation.
Click here to learn how to create separate mail folders to store messages that need to be saved.
Click here to learn how to move messages to these separate mail folders
Link to more information:- Why am I receving virus warnings regarding emails I did not send?
Many recent email viruses use a fake "From:" address causing virus notification messages sent from the recipient's virus scanner to go to the wrong person.
If you know that you did not send the email message, you can safely ignore these misdirected messages.
An updated page with additional information on viruses/worms that forge the From: address
- - - Email sent to CEE Faculty/Staff on September 9th, 2003 - - -
There has been a significant increase in the number of viruses being sent via email. Many modern viruses send copies of themselves automatically, usually without the knowledge of the person whose computer is infected. Additionally, these viruses often forge the "From" address to disguise the actual sending computer, and they obtain email addresses from a variety of sources on infected computers.
If you receive a message stating that your computer is infected and a) you did not send the message in question or b) the virus listed is on the list below, you can safely ignore the warning and delete the notification message.
The following viruses/worms are known to forge the "From:" address:
Worm_SoBig
Worm_Nimda
Worm_Klez
Worm_Mimail
Worm_Yaha
Worm_BugBear/Tanatos
Worm_Lirva
W32/Braid@mm, W32/Braid.A-mm, I-Worm.Bridex, W32/Bridex.A@mm
However, if the anti-virus software on your machine reports you have a virus, please contact ISG immediately.
Link to more information: http://www.cert.org/tech_tips/email_spoofing.html- Why are the email messages I send to our mailing lists being held for moderator approval?
If you are a member of the CEE faculty or staff and have sent an email message that is being held it is because of one of several reasons.
1.) You are sending a message to a list that you are not a member of. If you are a staff member you will not be on the faculty list and vise versa.
2.) If you are sending to a list that you should be on then the most likely reason is your from: address is not configured correctly. The CEE and courses mailing lists are configured to accept messages from email addresses firstname.lastname@ce.gatech.edu . If your from: address is not configured that way in your email application it should be changed.
3.) It could be that you are not on the list even though you should be. If this is the case please submit a helpdesk request.
Documentation on changing your from: address for Outlook
Documentation on changing your from: address for Thunderbird
Documentation on changing your from: address in CEE webmail
Link to more information:- Why do I receive spam email?
- The CEE email server uses an open source application called SpamAssassin to greatly reduce the number of spam messages delivered to user's Inboxes.
However, it is in the spam sender's best interest to write emails in such a way to defeat spam filters and some of the tricks they use are listed below; most likely, if you have received a spam message on the CEE email system the sender used one or more of these methods to defeat our filter
1) Use spacing between characters of a word (ie, mort g age). This allows the human reader to 'decipher' the message but reduces the the spam filters ability to detect it.
2) Use a list of random, normal words to confuse the spam filter as to the actual content of the message. The inclusion of a set of random words either in the message or as an attachment causes the Bayesian filtering to become ineffective (this is called Bayesian poisoning).
3) Including only links to the advertisement in the email. Using web links allows many email clients to display the entire email properly by fetching the web page automatically; but this removes the content from the actual email message and from the content processed by the spam filter.
4) Forging the email headers of the message to make the email appear to come from a trusted source. Our configuration gives a negative begining score to any emails originated from trusted mail servers to ensure these messages are delivered. By using a forged trusted email server in the email message the probability of the message being stopped is reduced.
Several of the rulesets used by SpamAssassin are community driven and updated frequently; CEE's mail server updates it's configurations based on these rulesets nightly.
While the CEE email server does take a proactive approach in reducing the amount of spam delivered to our user's it is not possible to create a spam free environment with the current unsecure protocol used by email. ISG is continually seeking ways to further reduce the number of spam emails delivered to our user's email accounts and we appreciate your patience as the we and the computer security community as a whole attempts to find more perfect solutions.
To see the current number of email messages processed by the CEE email server and the number of spam and virus laden messages stopped click here
If you use the CEEINFO/Webmail interface to read your email you can use the "Report as Spam" link on the top of the screen to improve our spam filters effectiveness.
Link to more information: http://www.ce.gatech.edu/isg/faq_answers.php?main_id=25
Security
- What are Secure FTP (SFTP), Secure Shell (SSH), and Secure Socket Layer(SSL)?
- ISG only allows secure connections to CEE servers to help prevent attacks and malicious use.
SFTP (Secure File Transfer Protocol) allows users to connect securely to CEE servers to transfer files - it works similarly to regular FTP. For more information on how to make a secure ftp connection see this FAQ
SSH (Secure Shell) allows users to connect securely to CEE servers with an interactive shell interface - it works similarly to telnet. For more information on how to make a secure shell connection see this FAQ
SSL (Secure Sockets Layer) is used on all secure web interactions with CEE servers - it works transparently to the user.
Link to more information: - What computing policies am I required to follow?
- The Campus Computing Policy developed by OIT and the CEE Computing Policy.
Link to more information: http://www.ce.gatech.edu/isg/policy.html - What is the Security of Information and Computing Infrastructure for CEE?
- * Powerpoint slide show
* PDF of Powerpoint
* PDF of Powerpoint with notes
Link to more information:
Other
- How do I request after hours door access?
- Click on the link below to take you to the door access system.
Link to more information: http://www.ce.gatech.edu/help/door_access.php - How do I reserve a room?
- The CEE room reservation system currently allows only CEE faculty and staff to make room reservations. If you are not a CEE faculty or staff member please contact Antionette Keith.
Click on the link below to go to the room reservation page.
Link to more information: - How do I update my virus scanning software?
- For those with Network Associates VirusScan (what ISG installs and what GT has a site license to use on all GT computers and on your personal computers at home - visit the OIT web site to download for home use), follow the following instructions.
1) Click on Start->Programs->Network Associates->VirusScan Console
2) Double Click on AutoUpdate, then click on "Run Now" to update to the latest virus definitions; this should be done frequently (daily would be ideal)
3) Double Click on the Scan My Computer; then click on "Run Now" to run the virus scan on your file system. This should also be done frequently.
Link to more information: - How to I submit Telecommunications issues?
- Please submit all Telecommunications requests, problems, etc. to telecomm@ce.gatech.edu Link to more information:
Web Pages
- How do I modify my course web pages?
- As of Fall 2007 CEE has migrated course management to the campus T-Square service. T-Square can be access by going to https://t-square.gatech.edu
- How do I modify my personal faculty or staff web page?
- The CEE Faculty and Staff web pages are hosted on the server depot.ce.gatech.edu
To modify these pages follow these steps:
1. Follow these instructions to open your folder on the web server
2. Depeding on how you connected:
* Using Windows File Sharing, open MyWeb
* Using SFTP or CEEINFO, open the public_html folder
Note: All of the files in this directory are available via the web - only place public files in this directory
Note: For research pages, open the appropriate folder under the MyWeb or public_html folder.
3. Use your favorite web page editor (FrontPage, DreamWeaver, WordPad, vi) to make the desired changes.
All changes are immediate and permanent - be sure you are changing the correct files.
General Suggestions
ISG has a few suggestions to help you keep your web pages organized and in good working order:
* Keep a local copy of your web pages. Create a folder on your computer and copy your faculty/staff web pages into that folder. Make all of your edits on those local files. When you are happy with the results and you want to publish the pages, copy the updated files to the server. This method will also allow you to make your modifications from a ZIP disk or while travelling and update the changes when you return to campus.
* Use one of ISG's suggested editors. If you are very familiar with HTML code, you can use any text editor to make your changes. If not, we have found that both Microsoft Frontpage and Macromedia Dreamweaver meet HTML standards very closely. While other editors may work, you may also notice strange behaviors with other editors. Frontpage is licensed under the campus license agreement with Microsoft. Dreamweaver is available from the University System of Georgia's Microcomputer Software Distribution organization for much less than the off the shelf price.
* Use relative HTML links whenever possible.
When creating links between your pages, refer to files relative to the file you're editing. If you use absolute names (i.e. "http://classes.ce.gatech.edu/mypage/images/picture.jpg"), then you will have to edit every link on every page if you re-use the pages. Instead use "../images/picture.jpg"
* Keep you main index file name "index.htm", "index.html" or "index.asp". Our web server automatically looks for one of these three files as your starting page when it enters your directory. If you rename this file, your students may have difficulties with the site. - How do I submit a news item for the CEE website?
- To submit a news item to be posted to the CEE website send an email to news@ce.gatech.edu You can include an attachment (preferably a PDF or gif/jpg image). The file name should have NO spaces in it. If you know of another website that has more details about the news item you can include the URL in your email for linking to that website.
CEE news items now require a photo to go along with the news item. Please include (attach) a photo along with the text of the news item.
Link to more information: - How do I use the new CEE webpage templates?
- The new CEE webpage tempates are designed to be used on the depot webserver (where your public_html folder is located).
These templates have three "includes" to three separate files located on depot. The code inside the html files has been commented to make editing of these pages easier.
These templates have been tested in dreamweaver and frontpage and while you will not see all of the "included files" on your local system, once the files are on depot they will look just like the rest of the CEE website.
If you have any questions about these templates please contact ISG at 4-2210 or isg@ce.gatech.edu
These templates can be downloaded at the link below.
Link to more information: http://www.ce.gatech.edu/downloads/template_downloads.html - Is a template available for my CEE website?
- Yes. Templates can be downloaded by rolling your mouse over "Faculty and Staff" and selecting the "internal" link. From there find the link to "Web Templates" or by clicking on the link below.
Link to more information: http://www.ce.gatech.edu/downloads/templates.php - Summary of CEE Web Page Offerings / Access
- CEE offers three types of web pages for faculty and staff to publish information:
# Personal faculty and staff web pages click here to view
# Course web pages for CEE courses click here to view
# Research web pages to publish research activities click here to view
These three types of pages are hosted on two different servers:
# depot.ce.gatech.edu hosts the faculty and staff web pages instructions
# courses.ce.gatech.edu hosts the course web pages instructions
# depot.ce.gatech.edu hosts the research web pages instructions
- Web Accessibility
- See the link below for full details on the Accessibility of Georgia Tech's Web Presence.
Link to more information: http://www.gatech.edu/accessibility/ - What does breadcrumbing mean in webpage terms?
- Breadcrumbing is a navigational way to follow the path you have taken through a website. For the CEE website the "breadcrumbing" is located in the top gray bar. All CEE pages start with "Georgia Tech" then "College of Engineering" then "CEE". From there it follows the path of pages the user has clicked on.
For example, the breadcrumbing for this page is: "Georgia Tech >> College of Engineering >> CEE >> FAQs >> FAQ Answers" each of these is a clickable link going back to the previous page in the navigation tree. This way you can quickly and easily retrace the path you have taken throughout the site (all the way back to the Georgia Tech main website).
Link to more information: http://www.wordspy.com/words/breadcrumbing.asp
CEE ISG Operations
- 1. What is ISG? (scope of services)
The following services are provided to CEE Faculty and Staff:
- Technical assistance and consultation
- All computer related problems and repairs that may require contact with an outside source
- Server Administration
- Email administration
- Web page creation
- User account creation and maintenance
- CEE computer lab and facilities in Mason and SEB
- Software installation on all CEE computers
- Network administration for CEE
Technical Assistance and consultation
ISG handles setup and configuration of all new computers for CEE. Before ordering new computers or peripherals please consult with an ISG representative to insure that the equipment you want to order will work with your existing equipment.
All computer related problems and repairs that require contact with an outside source.
ISG is responsible for dealing with all warranty and repair work for computers and computer peripherals for CEE. If there is a need to contact a vendor or supplier of equipment that contact needs to go through ISG. We maintain records of all computers in CEE and it’s our job to deal with vendors for any computer or computer peripheral problem that may arise.
Server administration
ISG is responsible for all computer server administration for CEE.
Email Administration
ISG is responsible for setting up and maintaining all CEE email accounts. An email account addressed to both [firstname.lastname]@ce.gatech.edu and [GTAccount]@ce.gatech.edu is created for every faculty/staff member of CEE.
Web Page creation
ISG is responsible for the main CEE website. ISG is also available for consultation and assistance in creating web pages for other areas of CEE.
User account creation and maintenance
Every faculty/staff member of CEE has a server account to store data/web pages. This account name is the same as their GT Account.
CEE computer lab and facilities in Mason and SEB
ISG maintains the CEE computer labs in both Mason (297) and SEB (102 and 121).
Software installation on all CEE computers
ISG is responsible for installing software on all CEE computers. Users should not install software on their PCs. If software needs to be installed please fill out a helpdesk request asking to have software installed.
Network administration for CEE
ISG is responsible for all network connections, IP assigning, and computer network configurations for CEE. If you have a network problem please fill out a helpdesk request.
- 2. Consulting with ISG prior to hardware purchases
For consistency in hardware as well as making sure that different pieces of hardware will work together, before hardware is actually ordered please check with ISG to make sure there will be no conflicts.
ISG tries very hard to keep up with the latest technology and hardware configurations. Consulting with them allows both ISG and you to know exactly what it is you are getting, whether it will work with your other existing hardware items and in some cases ISG may be able to make recommendations that will reduce or eliminate problems in the future.
By contacting ISG about hardware purchases, it allows ISG to know who the hardware goes to, so it can be tagged, setup, and if it's a new computer, a time can be scheduled to be hooked up to the network.
NOTE: All Laptops MUST be tagged before they can leave campus.
- 3. What is a PR and how do I submit one?
A PR is a Problem Report. This is the method ISG uses to track problems within CEE. When a PR is submitted it goes directly to ISG where it will get assigned to the appropriate technician
How to submit a PR
To submit a PR go to the ISG Helpdesk and click on Submit a new PR.
It will take you to a short form where you fill out the following:- Select your name from the drop down menu
- Enter a short synopsis of the problem
- Enter a detailed description of the problem: be sure to include your office location (building and room number) in the PR so the technician will know where to go to fix the problem.
- Select Location from the drop down menu
- Select a problem type
- click on Submit
When you submit a PR an email with a PR # assigned to it (example: PR 2003040108) will be sent to the name selected in the first drop down. You can use that PR number to track your request in the future. This way there will not be a need to re-submit the same problem. Just refer to the PR # that was assigned to the problem in any future email with ISG.
- 4. How can I find out the status of my PR?
If you have submitted a PR to ISG and want to find out the status you can go to the link below and fill out the form. You will need to know the following information:
- The last name of the person that submitted the Problem Report (PR).
- The PR #
Enter this information in the form and it will give you the latest information about this PR.
Link to more information: http://www.ce.gatech.edu/help/service-request-status/
- 5. Inventory - moving computers
- ISG keeps an inventory of all CEE computers including location of the computer. Before a computer gets moved ISG is to be notified and will move the computer for you. If a student is requesting to have their PC moved, they must first get Faculty approval.
To submit a PR for moving computer click here. When filling out the PR be sure to include the current location of the computer to be moved, the location it is to be moved to, any contact information that ISG will need and a time and place for when the move will occur. Also include any special instructions that might be needed for this move.
(example: I will NOT need the printer moved, or I WILL need the printer moved).
Link to more information: - 6. What are print Quotas?
- Printing is available from the computers in all labs. The printers are to be used for limited printing of user files. Each user is limited to 250 page credits each semester that they are registered in a CEE class or as a CEE student. If you wish to have your quota increased, you can complete the Paper Request Form and purchase additional page credits at $0.05 per page.
- 7. Where are general computers available and what are their use?
- CEE computer lab information can be found at the link below:
Link to more information: http://www.ce.gatech.edu/isg/labs.php - 8. Where can I access wireless network in CEE?
- Wireless Network Access
There is wireless network access on all floors of the Mason, SEB and ES&T buildings.
All wireless access is operated and maintained by OIT
Below is a link to ALL OIT WIRELESS FAQ's
Link to more information: http://faq.oit.gatech.edu/cgi-bin/submenu?lawn
Unix
- How can I copy files to or from a Linux / Unix server?
- To access files from the Unix and Linux based servers in CEE you should use a secure ftp client which.
Note: FTP is being phased off of the few servers it is still running on because of the inherent security risks associated with the application.
For Unix and Linux machines, sftp is installed.
By typing: "sftp [username]@[servername]" a connection will be established.
Link to more information:
- How do I change my Linux / Unix password?
- If you log into the Mason domain, you can change all of your passwords by changing your Mason domain password. The steps on how to do that are here.
If you do not login to the Mason domain and just need to change a Unix password in general follow these steps:
To change your password on a Unix or Linux machine, open a secure shell session to the server you wish to make the modification to. At the UNIX prompt type "passwd" and press enter. The system will ask you for your current password, then for your new password twice. (Your typing will not show up on the screen.)
Passwords must be between 6 and 8 characters, not related to a dictionary word, and contain at least one non-alphabetical character (ie. a number or special character).
When you have successfully changed your password, the system will tell you that "authenication tokens updated successfully". You can then logout of the server by typing "logout" and pressing enter.
Link to more information:
- How do I connect to the Linux / Unix servers?
- To login to the Unix and Linux based servers in CEE you should use an SSH client which can be likened to a secure telnet client.
For Windows based machines a software package suchs as SecureCRT or Putty should be used.
For Unix and Linux machines, ssh is installed and by typing "ssh [username]@[servername]" a connection will be established.
Link to more information: - How do I undelete a file under Linux / Unix?
- Unless there is a backup (done by yourself or ISG) there is no way to recover a file which has been deleted. Unlike Windows, UNIX does not provide a "trashcan" to restore deleted files. ISG backs up critical system files only and you must request, via the helpdesk, that we backup your home directory to tape.
Software
- What are the available site license software packages on campus?
- All Georgia Tech owned computer within CEE can have the following software installed on them:
Matlab
AutoCAD (including Land Desktop)
SolidEdge
MathCAD *
* MathCAD has a different license than all of the other packages. It can only be used by Professors.
There are also packages that are offered by OIT. Click the link below to see OIT's list of available site license software.
If you have any questions about other packages, or if you would like to have any of these installed, please email helpdesk@ce.gatech.edu
Link to more information: https://software.oit.gatech.edu/request.php
- What calendaring options do I have?
- There are three main options for calendaring here on campus
* Corporate Time
* Portal Calendar
* Outlook Calendar
Each of these options are described below
Corporate Time
Corporate Time is a campus wide server based calendaring system. It allows for scheduling of personal items as well as items with others on campus that have a Corporate Time account. You can connect to Corporate Time both from the web or from software installed on your local PC. Corporate Time also allows for syncing with a Palm pilot for all of your calendar events and contacts (with the use of additional software installed on your PC). Any faculty or Staff member of Georgia Tech can have a Corporate Time account. It is not available for students.
To have a Corporate Time calendar account created call OIT at 404-894-7173 and ask them to create a Corporate Time account.
To access your Corporate Time account from the web or to get more information about Corporate Time go to http://www.calendar.gatech.edu
Portal Calendar
Portal Calendar info will go here
Outlook Calendar
Outlook Calendaring information will go here
Link to more information:
- What is the link to MSD?
- MSD (Managed Software Distribution) is a service with the goal of providing quality software in a cost effective manner to the University System of Georgia.
The link to MSD is below:
Link to more information: http://www.msd.uga.edu/
- What software is installed in the CEE computer labs?
- The CEE computer labs are refreshed prior to each semester with the latest available and stable version of the following software.
- Internet Explorer
- Mozilla
- Windows Media Player
- QuickTime
- Real Alternative (Real Player freeware)
- Adobe Acrobat
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Visio Viewer
- Microsoft Producer for PowerPoint
- Microsoft Visual Studio .Net
- MSN Messenger
- AutoCAD
- AutoCAD Land Desktop
- Solid Edge
- GTStrudl
- Matlab 6.5
- MathCAD
- WinSCP
- SSH
- Active Perl
- Adobe Shockwave
- Adobe Flash player
- Sun Java
- MiKTeX (LaTeX)
- Google Toolbar
- McAfee VirusScan
- ArcView
Backup/File Shares
- How can I transfer a large file to someone?
- To transfer a file that is too large to email or you would like to make available more efficiently than using email you can place the file on your web space and provide them the link (URL).
Follow the instructions given in How do I access personal and group network shares? to open your folder on the server.
Then depeding on how you connected open one of the following two locations:
Using Windows File Sharing, open MyWeb
Using SFTP or CEEINFO, open the public_html folder
Note: All of the files in this directory are available via the web - only place public files in this directory
The link you will need to provide the recipient is constructed as follows:
http://www.ce.gatech.edu/~[GTACCOUNT]/filename.txt (Where [GTACCOUNT] is your GT Account login.)
For example, for bb198 to provide a file named test.txt:
http://www.ce.gatech.edu/~bb198/test.txt
Link to more information:
- How do I access personal and group network shares?
- Accessing Personal and Group Network Shares
There are several networked file shares provided to faculty and staff within CEE:
"Home"
personal file space
only accessible by you
"Group"
group file space
accessible by everyone within your affinity group
"MyWeb"
special share for publishing web pages
actually points to public_html under "Home"
creates web pages with the correct permissions whereas using "Home" does not
"Business"
allows viewing of your business office documents
this is a read only share
Option 1: Using Windows file sharing
This method only works from computers connected to the CEE network.
1. Click on the Start button
2. Choose Run
3. Type \\depot or \\depot.ce.gatech.edu
If a login box appears enter your GT Account Login and Password.
You will now have several folders to choose from, choose the one appropriate for the files you want to access.
Option 2: Using the CEEINFO secure web interface
This method can be used from any Internet connected computer with a web browser.
1. connect to <https://ceeinfo.cee.gatech.edu
2. login using your GT Account Login and Password
3. Click on File Manager in the left pane
4. Access your files as desired
Note: to access your Group share you have to manually enter the directory by choosing Change Directory.
The directory will be of the form: /home/users/[group]/common
Where [group] is substituted with one of the following: adjunct, business, construc, environ, front, geosys, isg, structur, stu_serv, transpo, or water.
For example: /home/users/isg/common
Note: Business shares are currently not available via the web interface.
Option 3: Using a Secure SHell FTP client (SFTP)
This method allows access from any machine connected to the Internet.
Directions for using WinSCP an SFTP client can be found here.
Note: Make sure you use the server name depot.ce.gatech.edu
Link to more information:
- How do I use WinSCP to connect remotely?
- Click the link below for information on downloading and using WinSCP
Link to more information: http://www.ce.gatech.edu/isg/scp/
- Which servers and data does CEE provide backups for?
- ISG creates backups of all data on the mail server, web server, and the courses web server Monday, Wednesday, and Friday nights over a span of several hours begining at 11pm.
The mail server (poseidon) has all mail backed up
(/etc, /home, and /var/spool directories)
The web server (depot) has all web pages and user file shares backed up.
(/etc and /home directories)
The courses web server (asopos) has all course web pages backed up.
(/etc and /home directories)
For each of these servers, the backups contain changed data going back three weeks (for a total of nine backup images).
Link to more information:
Home computer information
- Does the Insitute provide anti-virus software for home use?
- Yes. Anti-virus software can be downloaded at the link below. You will need to select your Operating System and GT affiliation (faculty, staff or student).
For PC users, you will look for the following:
VirusScan Enterprise 7.0.0 (the number will change with newer versions)
For Mac users, you will look for the following:
Virex 7.2 (the number will change with newer versions)
For Linux users, you will look for the following:
VirusScan 4.24 (the number will change with newer versions)
After you make your selection, you will have to supply your gtID# and password in order to complete the software download.
Link to more information: https://software.oit.gatech.edu/request.php
- How do I install the latest patches for my windows 2000 or XP home computer?
- There are several ways to update your Windows 2000/XP computer at home.
Use the Windows update icon from your start menu.
Click the 'Start' button in the lower left corner of the screen
Find the 'Windows Update' icon in the menu listing
A browser window will launch and may ask if you want to install a patch management application
You will need to click 'Yes' on this. (you will only need to do this once).
The screen will be divided into two sections. (left section with several menu options and a main section)
(click image for full size picture)
In the main section click on 'Scan for updates'
After it scans the menu options on the left will show if you have any 'Critical Updates and Service Packs' that need to be installed.
If there are Critical Updates and Service Packs that have not been installed, Click on that Selection in the menu and it will show these items in the main window.
(click image for full size picture)
Select the items you would like to install by clicking on add.
When you have selected all of the items you would like to install click the 'review and install updates link at the top of the main area of the page.
A listing will appear with all of the items you selected. If you would like to install these items then click on Install Now
After all of the Critical Updates and Service patches have been installed, you may be prompted to reboot.
Instead of using the windows upate icon in the start menu you can go to http://windowsupdate.microsoft.com (this will initiate the same steps as listed above).
You can install individual updates from either http://www.ce.gatech.edu/isg/virus or from OIT's website at http://www.security.gatech.edu/protection/MS03-039/
Link to more information: http://windowsupdate.microsoft.com
Page last updated: Friday 03-Oct-08 11:11:40 EDT
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